Microsoft has been working together with American Express, an industry-leader in fraud prevention, to improve the accuracy of fraud protection for online retailers. These events can have a ripple effect for all parties involved in the transaction-from frustrated customers abandoning their purchase to merchants losing revenue, to a strain on fraud investigations at the credit card processor. Too often, fraudulent activity alerts triggered for card-not-present transactions (those conducted online or over the phone) result not from customer actions, but instead from “false positives,” such as a misinterpreted spending pattern or an unfamiliar purchase from a merchant in another country. Questions flood the mind such as “Did I pay my bill?” “Have I exceeded my credit limit?” “Was my card stolen?”
Many of us have experienced a rejected credit card transaction when shopping online.
0 kommentar(er)
